POLICIES, SHIPPING/REFUNDS & HANDLING
SHIPPING POLICY
We offer cheesecake deliveries up to 50 miles from our location in Debary, FL. Deliveries are
based on the physical delivery address and are assessed a delivery charge.
REFUND POLICY
All items of the order must be returned on the next available business operating day with at
least 80% of the product for a store credit to be considered.
Saturday orders we must be notified in a written email of the issue with photographs by no
later than Sunday 3pm – to Brian@CheesecakeChinos.com
Upon receipt of your email and photographs, we will decide whether a store credit is required.
Not adhering to these policies will forfeit all monies.
All Sales Are Final. No Exceptions. All orders require a 50% nonrefundable deposit/retainer. All
major cards are accepted (MasterCard, Visa, Discover, American Express) and cash.
All orders that require delivery – payment must be paid in full 1 day (24 hours) prior to delivery.
Cakes will not be delivered unless the payment is received. We do not accept cash-on-delivery
(COD).
Cancellations:
The 50% retainer/deposit is non-refundable and non-transferable – this secures your order and
is retained as a booking fee. All Sales Are Final. No Exceptions.
If the cake is paid in full at the time of the cancellation and is not within 7 days of pickup, then
50% of the full payment can be issued as a credit. If you are in need of postponing your order to
another date, please call the Brian directly — please do not email.
Wedding Orders, please see your contract for cancellation policy.
Once the 50% deposit has been placed, be it is unable to be refunded
Before placing the order, ensure the date, size, number, and flavor(s) are correct. Alterations
are available to be made within 24 hours of order if delivery date is more than 72 hours in
advance.
PICK-UP POLICY
If you are unhappy with your order, please bring the matter to our attention before you leave.
Once you retrieve your order, we cannot help you solve any issues – all sales are final.
You will be asked to sign a waiver on large cake orders (3 or more) when you choose to
personally pick up. This release states that the order was acceptable to your preference, and
once you leave the premises, the cakes become your responsibility.
Due to difference in cheesecake sizes and packaging, all boxes may not be available for the size
of your order. We will cover and protect the cheesecake to your satisfaction before you leave,
with the materials we have. On some occasions, we will not put your cakes in a box/domed tray
depending on the size of the order. Custom packaging is available for an additional charge.
​
​
​
​
How Long Does Cheesecake Last:
Fridge Freezer
5 – 7 days 2 months
Leftovers should be refrigerated to retain the cheesecakes’ freshness and moisture. Cover with
plastic wrap and/or foil to keep the cake from drying out. We suggest storage in an airtight
container. Keep your cheesecake well covered to prevent moisture and other pollutants from
getting into the cake.
Most cheesecakes can be kept in the freezer up to 2 months and later thawed before serving.
If the temperature is over 90 degrees during transport or serving, you should dispose of cake after 1 hour.
Defrosting Cheesecake
The most effective method of defrosting a frozen cheesecake is to remove it from the freezer
and leave it in the refrigerator overnight.
This method is most effective for full cakes. For individual slices, thaw them for 45–60 minutes in
the refrigerator or at room temperature before serving.
Cheesecake Chinos assumes no liability for product that has been mishandled after purchase
whether commercial or personal use.